Shipping policy

Shipping Policy

At Prime Picks, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Availability

We currently ship orders to locations across India, subject to serviceability by our courier partners.

2. Shipping Charges

Free shipping is available on eligible orders, as indicated on our website at the time of purchase.

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

3. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive available shipping or tracking information through the contact details provided when placing your order.

4. Delivery Time

Estimated delivery times are generally 3–7 business days after dispatch, depending on your location and courier availability.

Remote and certain non-serviceable areas may require additional delivery time.

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including weather conditions, transportation delays, public holidays, courier disruptions, or incorrect/incomplete delivery information.

5. Tracking Your Order

When tracking information is available, we will provide the relevant tracking details so you can follow the progress of your shipment.

If you have questions about your order or tracking information, contact us at:

support@primepicks.com

Please include your order number when contacting us so that we can assist you more efficiently.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information when placing an order.

Prime Picks is not responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated addresses or contact information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will try to update the information if the order has not yet been processed or dispatched.

7. Delayed or Lost Shipments

Although we work with reliable delivery partners, unexpected delays can occasionally occur.

If your shipment appears to be significantly delayed or is reported as lost, please contact us at support@primepicks.com. We will work with the relevant courier partner to investigate the shipment and determine the appropriate next steps.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs or video of the package and product before discarding any packaging materials.

Contact us at support@primepicks.com as soon as possible so our team can review the issue and assist you in accordance with our Return & Refund Policy.

9. Delivery Attempts

Our courier partners may make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses to accept the shipment, the order may be returned to the sender.

Additional shipping charges may apply if a returned order needs to be shipped again.

10. Cash on Delivery

Cash on Delivery (COD) may be available on eligible orders and locations. Availability is determined at checkout based on the delivery address and other applicable conditions.